英文:
ServiceNOW not able to update work_notes
问题
抱歉，我只能为您提供英文翻译。如果您需要，请提供要翻译的英文文本。
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.
Other fields like comments, description are getting updated or added, but only work_notes is not getting added.
Let me know if there are any other configurations are missing.
URL - https://dev55678.servicenow.com/api/now/table/incident/b5f4e0c387d32950545bdc283cbb356d
Method - PUT
Request -
{
"work_notes":"..Work notes to be added.","comments":"Comments to be added"
}
I'm getting a 200 OK response but the work_notes are not getting updated.
英文:
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.
Other fields like comments, description are getting updated or added, but only work_notes is not getting added.
Let me know if there are any other configurations are missing.
URL - https://dev55678.servicenow.com/api/now/table/incident/b5f4e0c387d32950545bdc283cbb356d
Method - PUT
Request -
{
"work_notes":"..Work notes to be added.","comments":"Comments to be added"
}
I'm getting a 200 OK response but the work_notes are not getting updated.
答案1
得分: 0
其他字段，如注释和描述正在更新，但工作笔记没有更新，表明发送更新的用户没有具备执行此操作的ITIL角色。
普通用户可以更新您描述的所有其他字段，但添加工作笔记需要ITIL权限。
希望这有所帮助！
英文:
The fact that other fields such as comments and description are being updated but work notes aren't suggest that the user sending the update doesn't have the ITIL role capable of doing so.
Normal users are able to update all the other fields you've described however you need ITIL permissions to add a work note.
Hope this helps!
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