英文:
Creating a ticket on zendesk on behalf of a user, but not sending an email
问题
我正在使用Go语言和Zendesk API代表用户创建工单，但我不想将创建工单的邮件发送给用户。有没有办法实现这个需求？
以下是我的实现代码：
func CreateZendeskTicket(title, body, email string) error {
ticket := ZendeskTicket{
Ticket: Ticket{
Comment: Comment{
Body: body,
},
Priority: "normal",
Subject: title,
Requester: Requester{
Email: email,
},
},
}
payload, err := json.Marshal(ticket)
if err != nil {
return err
}
url, _ := url.JoinPath(configs.CONFIG.Zendesk.BaseURL, "api/v2/tickets.json")
req, err := http.NewRequest("POST", url, bytes.NewBuffer(payload))
if err != nil {
return err
}
req.Header.Set("Content-Type", "application/json")
req.Header.Set("Authorization", "Basic "+configs.CONFIG.Zendesk.APIKey)
client := &http.Client{}
res, err := client.Do(req)
if err != nil {
return err
}
defer res.Body.Close()
if res.StatusCode != 201 {
return errors.New("Failed to create ticket: " + res.Status)
}
return nil
}
英文:
I am using Go with Zendesk API to create tickets on behalf of a user, but I don't want the ticket-creating mail sent to the user. Is there any way to achieve this?
Here is my implementation:
func CreateZendeskTicket(title, body, email string) error {
ticket := ZendeskTicket{
Ticket: Ticket{
Comment: Comment{
Body: body,
},
Priority: "normal",
Subject: title,
Requester: Requester{
Email: email,
},
},
}
payload, err := json.Marshal(ticket)
if err != nil {
return err
}
url, _ := url.JoinPath(configs.CONFIG.Zendesk.BaseURL, "api/v2/tickets.json")
req, err := http.NewRequest("POST", url, bytes.NewBuffer(payload))
if err != nil {
return err
}
req.Header.Set("Content-Type", "application/json")
req.Header.Set("Authorization", "Basic "+configs.CONFIG.Zendesk.APIKey)
client := &http.Client{}
res, err := client.Do(req)
if err != nil {
return err
}
defer res.Body.Close()
if res.StatusCode != 201 {
return errors.New("Failed to create ticket: " + res.Status)
}
return nil
}
答案1
得分: 1
我终于找到了方法。
- 创建一个标签，并更新触发条件，以便在Zendesk仪表板上不向请求者触发任何电子邮件。
- 在触发时在代码中添加标签。
英文:
I finally found the way to do it.
- Create a tag and update the trigger condition so that it does not trigger any email to the requester on Zendesk dashboard
- Add the tag on the code when triggering.
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