App Store review team reports 'Connection refused' error preventing image loading when using Firebase storage

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英文:

App Store review team reports 'Connection refused' error preventing image loading when using Firebase storage

问题

我在Apple App Store上发布了一个应用程序,由于加载图像的问题,我一直在尝试获得更新的批准,但遇到了问题。应用审查团队声称我的应用内存在网络问题,导致图像无法正确加载。具体来说,他们提到应用程序出现“连接被拒绝”的错误,内容无法正确加载。

应用程序具有一些社交网络、类似Instagram的功能,允许用户上传他们的内容,还有一些电子商务功能,用户可以购买与培训相关的内容,如培训计划或纪录片。我们使用Firebase作为数据库和存储后端,因此在内容上传时会生成一个URL,该URL用于以后显示内容。

应用程序审查员附上的屏幕截图如下,清楚地显示应用程序能够从Firebase数据库中获取内容(因为网格/列表显示了),但无法获取图像
App Store review team reports 'Connection refused' error preventing image loading when using Firebase storage
App Store review team reports 'Connection refused' error preventing image loading when using Firebase storage

然而,我已经在多台设备上测试了应用程序,包括专门用于测试的iPad,但未能复制问题。此外,我们的应用程序后端是Firebase,我们将所有图像和视频存储在那里。我们在Android、iOS和Web上有庞大的用户群体,没有人投诉过这个问题。

我已与应用程序审查团队保持联系,但他们提供的测试和资源建议并没有帮助我解决这个问题。我真的很感谢Stack Overflow社区能够提供任何建议或指导,帮助我识别和解决这个问题。

非常感谢!
1: https://i.stack.imgur.com/QOp6m.png
2: https://i.stack.imgur.com/BWgQU.png

英文:

I have an app published on the Apple App store, and I've been having problems getting an updated approved due to issues with loading images. The app review team claims that there are network problems inside my app that prevent images from being loaded properly. Specifically, they have mentioned that the app presents a "Connection refused" error and that content does not load properly.

The app has some social network, instagram-like functionality, allowing users to upload their content, and it's al some king of e-commerce where user can buy some training-related content like training programs or documentaries. We use Firebase as the database and storage backend, so that when the content is uploaded, a URL is generated and that URL is used to display the content later.

The screenshots the app reviewer attach are the following ones, which clearly shows how the app is capable of fetching content from Firebase database (as the grid/list is showed) but incapable of fetching the images
App Store review team reports 'Connection refused' error preventing image loading when using Firebase storage
App Store review team reports 'Connection refused' error preventing image loading when using Firebase storage

However, I have tested the app on multiple devices, including an iPad that I purchased specifically for testing, and have not been able to replicate the problem. Furthermore, our app's backend is Firebase, and we store all images and videos there. We have a large user base on Android, iOS, and web, and nobody has ever complained about this issue.

I have been in communication with the app review team, but their suggestions for testing and resources have not helped me to resolve the issue. I would really appreciate any suggestions or guidance that the Stack Overflow community could offer to help me identify and fix this issue.

Thanks a lot!

答案1

得分: 2

我们已经注意到一些使用Firebase存储的应用被苹果拒绝了,我们正在与苹果合作解决这个问题。

您可以在这里找到更多信息:由于无法从Firebase获取数据而导致的App Store拒绝

更新:此问题现在应该已经得到缓解

英文:

firebaser here

We are aware that some apps that use Firebase Storage have been rejected by Apple and we are working with Apple to help resolve the issue.

You can find more information here: App Store Rejection Due To Being Unable To Get Data From Firebase

Update: This issue should now be mitigated

答案2

得分: 0

如果您正在使用https://pub.dev/packages/cached_network_image或https://pub.dev/packages/optimized_cached_image,则请将其替换为默认的Image.network小部件。我的应用程序也因为很多天都被拒绝,我之前使用了optimized_cached_image,但在改用Image.network小部件后,我的应用程序被批准了。

英文:

If you are using https://pub.dev/packages/cached_network_image or https://pub.dev/packages/optimized_cached_image then replace it with default Image.network widget. My app was also getting rejected since many days, I was using optimized_cached_image, after using Image.network widget my app got approved.

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  • 本文由 发表于 2023年2月27日 01:21:10
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